Common Questions About Our Vacation Rentals

IBEX Property Management is excited to be your Whitefish, Montana accommodation provider. We look forward to having you as a guest in one of our properties. This Frequently Asked Questions page was created to make your booking process and your stay with us as smooth as possible. Please review the questions we have received from guests in the past and the provided answers.

If you have an additional question, please do not hesitate to reach out to us at (406) 261-1971, or by email at [email protected].

How do I book a home?
You can either make a booking directly on this website by using the “check availability box” to the left. Or you can call our office at 406-261-1971 and we will be glad to help you.

Is booking online secure?
We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database. It will only be accessible by those authorized with special rights to such systems. They are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Can I bring my pet with me?
We offer several homes, some of which allow pets and some do not. You can either look at our properties online by clicking on the “vacation rentals” tab above and see if the home you are looking at allows pets. Or you can call our office at 406-261-1971 and we would love to help find a home that is just right for you and your pet.

What are the benefits of a vacation home rental?
Our vacation homes are stocked in such a way that you always feel like you are coming “home” to your “vacation home” rather than returning to a small hotel room. Most our homes have full kitchens, with some homes having game rooms, hot tubs and BBQ grills. You will be able to enjoy a full service home while you are on vacation rather than a small, cramped hotel room.

What is your cancelation policy?
Free cancellations within 48 hours of booking for reservations made outside of 60 days. If cancelled after 48 hours of your reservation, you will be refunded your booking amount less $175 handling fee per unit on cancellations made more than 60 days prior to arrival. 100% of the total rental funds received is non-refundable on cancellations made less than 60 days prior to arrival. Partial or pro-rated refunds ARE NOT available in cases of weather, lack of snow, poor skiing conditions, health issues or transportation delays. A full or partial refund may be granted at the sole discretion of rent Vail based on recovery of lost rents through re-booking. OTA booking sights, including but not limited to, Airbnb, Vrbo, may have their own cancellation policies and they will supersede this one above.  

I just reserved my vacation home. Now what? 
Upon booking, you should have received a rental agreement that will need to be signed and returned. You will then receive a few more messages over the course of weeks regarding your upcoming stay.